North America Delivery
$7.50 or free for orders above $80 – Delivered within 2-5 business days.
Other Delivery Information
You will receive tracking information when your order is dispatched. If you may be away from your address when delivery is attempted, you can specify a safe place for parcels to be left during checkout. Otherwise, the courier will usually put a card through your door allowing you to re-book a delivery or arrange collection.
Please note that the estimated delivery times may increase by up to 3 working days around Christmas, bank holidays and during busy sale periods.
IMPORTANT NOTE regarding damages:
In order for us to process a claim for a refund or replacement, one of the following MUST be done, and you must retain the full parcel with contents until we confirm the refund or replacement will be processed:
1. Refuse delivery if there are any signs of damage or if the parcel is in a plastic bag by the courier, OR
2. Send photos of all damaged bottles to [email protected] (not just the box), OR
3. If you feel it is unsafe to open/inspect the parcel, PLEASE do not, and instead, contact us immediately to arrange a collection of the full parcel. [email protected]
(Returns are at the buyer’s expense in North America and Europe at this time)
We cannot process a refund or replacement without one of these options in place. Please contact us within 48 hours of delivery.
